Complaining Effectively: 8 things you need to know

Ready, Set... Time to Say Please and Thank You Again.

Patricia was recently featured on KCCI in a story about dealing with problems while shopping this holiday season.

For many of us, as the holidays near, the stress level rises.

But if things go south with a store, an airline or another business, what is the best way to get the resolution you want without adding any more stress?

KCCI’s Chris Gothner tells you the eight things you need to know.

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